Frequently asked questions
Everything you need to know before booking
Your questions
Location, distances, facilities, capacity, booking: factual answers to what guests ask us most. Missing something? Our team replies within 24 hours.
Location and distances
Where is Aux Portes de la Baie?
In Vessey, near Pontorson, in the Manche department of Normandy, at 6 Ballant: five neighbouring self-catering cottages on one estate, a 15 minute drive from the Mont-Saint-Michel car parks, 40 minutes from Saint-Malo, 45 from Cancale and 45 from Granville.
How far are the sea and the beaches?
The nearest bay beaches, on the Normandy side (Genêts and Bec d’Andaine, where the bay crossings start), are a 15 minute drive away. Saint-Malo is 40 minutes away, Cancale 45 minutes, Granville and its beaches 45 minutes.
Is it in Normandy or in Brittany?
In Normandy, in the Manche department, a few kilometres from the Couesnon river that marks the border with Brittany: Saint-Malo, Cancale and Dinan are day trips.
Pool and facilities
Is the pool open all year, even in winter?
Yes. The indoor heated pool, shared by the five cottages, is open from 8am to 8pm all year round, even in winter, at 28 °C. A traditional sauna on the pool terrace is included upon booking a time slot, all year round too.
What wellness facilities are there?
The indoor heated pool and the traditional sauna, shared by the five cottages. The estate has no other wellness facility and no private tub.
Are Wi-Fi, parking and linen included?
Yes: Wi-Fi, private parking, bed and bath linen, water and electricity are included in the price of the stay.
Cottages and capacity
How many cottages, and for how many guests?
Five cottages: Le Chalet for 2 guests, Le J1 and Le J2 for 2 to 6, Le Saloon for 4 to 6 and Le Familial for 6 to 10. Together they sleep up to 30 guests on one estate, each party with its own private cottage.
Can we come as a group or for a seminar?
Yes. The five cottages can be rented together for a reception, a family celebration or a seminar of up to 30 people; Le Familial, with its large table for 12, becomes the shared living space, and a meeting room with projector is available for seminars.
Are pets allowed?
No. A small dog already lives on the property; guests’ pets are not accepted.
Booking and your stay
What are the check-in and check-out times?
Self check-in from 5pm, with a key box. Check-out by 10am. Early check-in or late check-out possible at €5 per person per hour, subject to availability.
How do I book and pay?
Directly on this website, at the best price and without commission. A 30% deposit confirms the booking, paid by bank card (secure Stripe payment); the balance is due 15 days before arrival, by bank card. For a booking made less than 15 days before arrival, the full stay is paid at booking.
What is the cancellation policy?
Your deposit is refunded if you cancel within 24 hours of booking, or up to 30 days before arrival. Between 30 and 15 days before arrival, the deposit is retained; less than 15 days before arrival, the deposit and the balance are retained. In the event of death, illness or serious accident, on supporting evidence, you receive a credit note for the amount of the deposit. The details are in our terms of sale.
What discounts apply for longer stays?
They apply automatically: −15% from 2 nights, −20% for 3 to 4 nights, −25% for 5 to 6 nights, −30% from 7 nights and −35% from 14 nights. Tourist tax is €2.75 per adult per night.
What is there to do off season, in autumn and winter?
Mont-Saint-Michel without the crowds, the equinox spring tides, walking across the bay, Saint-Malo, Dinan and Fougères under an hour away — and the pool heated to 28 °C while it freezes outside.
Arrival, departure and estate rules
How does arrival work?
Check-in is self-service, from 5pm: your keys are waiting for you in a key box, whose code is in your digital welcome booklet, and the booklet guides you as you settle in. Our team remains reachable if needed. The security deposit is taken the day before your arrival, as a card hold (bank card pre-authorisation, not cashed).
Can we arrive earlier or leave later?
Yes, subject to availability: check-in from 12pm or check-out until 12pm, at €5 per person per hour. The option must be confirmed no later than 72 hours before the stay, so that we can organise the cleaning, and it is not possible when the gîte is let the day before or the day after.
What do we need to do before leaving?
Leave the accommodation clean and tidy by 10am at the latest: dishes washed and put away, bins emptied and waste sorted, beds stripped, bed linen gathered in the bags provided and left in the living room, towels hung on the drying rack. The details are in your gîte’s welcome booklet. If the end-of-stay cleaning is not done, your gîte’s cleaning deposit is retained.
Can we smoke in the gîtes?
No: all five gîtes are non-smoking, and so is the pool area.
Is the estate under video surveillance?
Yes, outdoors, with smoke and noise detectors. The five gîtes share the garden and the pool: the pool closes at 8pm, quiet is required from 10pm to 8am, and noisy parties are forbidden.
Children, accessibility and services
Is there baby equipment?
Yes: high chair, travel cot and baby bath, subject to availability. Ask for them when you book and we will set them up in the accommodation before you arrive. Children under 2 stay free.
Are the gîtes accessible to people with reduced mobility?
Not all in the same way. In Le J1 and Le J2, the living room, the kitchen, a bedroom, the shower room and the WC are on the ground floor; the mezzanine is reached by a staircase. In Le Saloon and Le Familial, all the bedrooms are upstairs. Le Chalet is on the 1st floor, above its parking space. If you have a particular mobility difficulty, call us before booking: we will tell you honestly whether the accommodation is suitable.
Is there a washing machine?
Yes: a shared laundry room, on the way to the pool, with washing machine, tumble dryer, clothes airer, iron and ironing board. Two laundry capsules are provided.
What should we bring?
Charcoal for the barbecue, your own towels for the pool and the sauna, and any supplies beyond the welcome kit. Bed linen and towels are provided, the beds are made up for your arrival, and a welcome kit awaits you: shower gel and shampoo, cleaning products, 2 laundry capsules, toilet paper, coffee, tea, sugar, salt and pepper, with a tray of local products.
Is the sauna charged for?
No: the sauna is included in your stay, upon booking a time slot with our team. It takes up to 6 people seated or 3 lying down, and closes at 8pm, like the pool. Please bring your own towels.